Welcome to SaunaXperts. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services (“Services”) provided by SaunaXperts (“Company”, “we”, “us”, or “our”) in accordance with applicable laws in the United Arab Emirates (UAE).
By accessing our website or placing an order, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, please do not use our Services.
1. Legal Entity and Jurisdiction
SaunaXperts is a UAE-based company operating in compliance with UAE Civil and Commercial Law.
Any disputes or claims arising from use of our website or services will be subject to the exclusive jurisdiction of the Courts of Abu Dhabi, United Arab Emirates.
2. Eligibility to Use
To use our services, you must:
- Be at least 18 years old with legal capacity to enter into binding agreements.
- If acting on behalf of a business, have the authority to bind that business to these Terms.
3. Product Information & Pricing
We strive to keep all information accurate and up to date. However:
- Prices may change without prior notice.
- All prices are listed in AED and are inclusive of VAT unless otherwise stated.
- SaunaXperts reserves the right to correct any errors in product details, pricing, or availability.
4. Orders, Payments & Delivery
- Delivery dates and timeframes are explicitly mentioned on official quotations provided before purchase.
- By proceeding with payment, you agree to the delivery schedule as outlined in your quotation.
- Once an order is confirmed, it cannot be canceled under our No Cancellation Policy.
- Any delays due to third-party logistics, customs, or unforeseen circumstances are not the liability of SaunaXperts.
5. Intellectual Property
All website content, including text, images, videos, logos, product designs, and trademarks are the intellectual property of SaunaXperts or licensed to us.
Reproduction, distribution, or commercial use without prior written consent is prohibited and may result in legal action under UAE IP laws.
6. Warranty Disclaimer & Limitation of Liability
- Products are sold with 1 Year Personal Use Warranty Only. For Commerical Use Please specify at time of purchase.
- SaunaXperts disclaims all warranties, express or implied, except as provided in our Returns & Exchange Policy.
- We are not liable for any indirect, incidental, or consequential damages.
7. User Conduct
You agree not to:
- Violate any local, federal, or international laws.
- Attempt unauthorized access to our systems or misuse our website.
- Transmit harmful code or engage in fraudulent or deceptive behavior.
Violation may result in service denial and legal prosecution under UAE Cybercrime Law.
8. Privacy & Data Protection
We collect and process your personal data in compliance with UAE Federal Law No. 45 of 2021 on Personal Data Protection (PDPL).
We only collect data necessary to fulfill orders and improve services. For full details, please review our Privacy Policy.
9. Returns, Refunds & Exchanges
- No cancellations are allowed once an order is placed and payment is made.
- Only defective or damaged items are eligible for return or exchange, within 14 calendar days of delivery.
- Items must be unused, in original condition and packaging.
- Return shipping is the customer’s responsibility unless the fault lies with SaunaXperts.
- Read our full Returns & Refund Policy for detailed steps.
10. Third-Party Links
Our website may contain external links for convenience. SaunaXperts is not responsible for the accuracy, legality, or content of third-party websites.
11. Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemic, war, governmental action, or internet failure.
12. Amendments
These Terms may be updated at any time. Continued use of our services after changes implies acceptance. Please review these Terms periodically for updates.
